Shipping policy
At Mycaseify, we work to process and deliver orders as efficiently and reliably as possible.
Order Processing
Orders are generally processed within 1–2 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from shipping transit time.
Worldwide Shipping
Mycaseify offers shipping to customers in many countries worldwide.
Available shipping services may vary depending on:
- Destination
- Product type
- Carrier availability
- Local delivery restrictions
Estimated Delivery Times
Estimated delivery times after dispatch are generally:
United States, Canada, United Kingdom and Australia:
7–10 business days
Europe:
7–14 business days
Rest of the World:
7–12 business days
These delivery periods are estimates and are not guaranteed.
Delivery may occasionally take longer because of customs inspections, carrier delays, weather conditions, peak shopping periods, local postal delays, or other circumstances outside our control.
Tracking
Orders are shipped with tracking whenever available.
Once your order has been dispatched, you will receive tracking information by email or through the order-tracking page on our website.
Tracking information may require a short period after dispatch before it becomes active.
Shipping Costs
We offer free standard worldwide shipping on eligible orders.
Any optional premium, express, or upgraded shipping service will be clearly displayed at checkout before payment.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Mycaseify does not control customs authorities and cannot guarantee how long customs clearance will take.
Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is complete and accurate before submitting an order.
If you notice an error in your shipping address, contact us immediately at contact@mycaseify.com.
Once an order has been shipped, we may not be able to modify the delivery address.
Mycaseify cannot be held responsible for packages delivered incorrectly because of inaccurate or incomplete information supplied by the customer.
Lost Packages
If your tracking information indicates that your package has been lost or has not progressed for an unusually long period, contact our customer support team.
We will review the shipment with the carrier and determine the appropriate solution.
Packages Marked Delivered
If tracking indicates that your package was delivered but you cannot locate it, please first:
- Check your mailbox and surrounding delivery areas.
- Ask household members or neighbors.
- Contact the local carrier responsible for final delivery.
If the package still cannot be located, contact us and we will assist you with the investigation.
Shipping Delays
Shipping estimates are provided in good faith, but delays caused by customs, carriers, postal services, weather events, strikes, holidays, or other circumstances outside Mycaseify's reasonable control do not automatically qualify an order for cancellation or compensation.
Our support team will nevertheless assist customers whenever a shipment experiences an unusual delay.
Contact
Mycaseify Customer Support
Email: contact@mycaseify.com
Website: https://mycaseify.com